Privacy Policy

This Privacy Policy explains how Hawkins Catalyst Limited T/A NoisyGiraffe™ (“we”, “us”, or “our”) collects, uses, stores, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the EU GDPR (where applicable), and the Data Protection Act 2018.

By using our website or services, you agree to the practices described in this policy.

 

1. Data Controller
 

The Data Controller responsible for your personal data is:

Hawkins Catalyst Limited Registered in England and Wales  (Company Number: 17165242)

Registered Office: 66 Paul Street, London, England, EC2A 4NA, United Kingdom

Telephone: +44 (0)7586 934546

Email: hello@noisygiraffe.com

 

2. Personal Data We Collect
 

We may collect and process the following categories of personal data:

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a. Information You Provide Directly

• Name

• Email address

• Phone number

• Billing and payment details (processed securely by third‑party providers)

• Messages or enquiries submitted via contact forms or email

• Booking information for lessons, performances, or consultancy services

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b. Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Pages visited and time spent

• Cookies and tracking data (see Cookie Policy)

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c. Special Category Data

We do not intentionally collect special category data. If you voluntarily provide such information, you consent to its processing.

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d. Information Collected via Social Media Platforms (Facebook & Instagram) If you interact with us through Facebook or Instagram—such as by liking, commenting, messaging, or engaging with our posts—we may receive: • Your public profile information • Your username or handle • Messages or enquiries you send via Facebook or Instagram • Engagement metrics (likes, shares, comments) • Demographic or interest data provided by Meta (aggregated and non-identifiable)

This information is processed in accordance with this Privacy Policy and the privacy settings you have chosen on Facebook or Instagram.

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3. Legal Basis for Processing
 

We process your personal data under the following lawful bases:

• Contractual necessity – to provide services you request

• Consent – for marketing communications or optional data collection

• Legitimate interests – to improve our services, prevent fraud, and maintain website security

• Legal obligation – to comply with tax, accounting, and regulatory requirements
   

4. How We Use Your Personal Data
 

We use your data to:

• Provide services, lessons, performances, or consultancy

• Manage bookings and communicate with you

• Process payments and issue invoices

• Respond to enquiries

• Improve website performance and user experience

• Send marketing communications (only with your explicit consent)

• Maintain security and prevent misuse of our services

• Engage with you on Facebook and Instagram, respond to messages, and understand audience engagement to improve our content and services

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We do not use your data for automated decision‑making or profiling that produces legal or significant effects.

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5. Sharing Your Personal Data
 

We do not sell your personal data.

We may share your data with:

• Service providers (e.g., website hosting, analytics, payment processors)

• Professional advisers (e.g., accountants, legal advisers)

• Regulatory authorities when required by law

• Third‑party platforms used for scheduling, communication, or file delivery (only when necessary)

• Facebook and Instagram (Meta Platforms, Inc. and Meta Platforms Ireland Ltd.) when you interact with our social media content or when Meta provides us with anonymised or aggregated insights about our audience

• Meta may act as a joint controller for certain processing activities, such as analytics and advertising insights. You can review Meta’s privacy policies for more information on how they process your data.

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All third parties are required to comply with GDPR and protect your data.
 

6. International Data Transfers
 

If your data is transferred outside the UK/EU, we ensure appropriate safeguards such as:

• UK/EU adequacy decisions

• Standard Contractual Clauses (SCCs)

• Other GDPR‑approved mechanisms
   

7. Data Retention
 

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including:

• Service delivery

• Legal, tax, and accounting obligations

• Record‑keeping requirements

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When data is no longer needed, it is securely deleted or anonymised.
 

8. Your Rights Under GDPR
 

You have the right to:

• Access your personal data

• Rectify inaccurate or incomplete data

• Erase your data (“right to be forgotten”)

• Restrict processing

• Object to certain processing activities

• Data portability – request a copy in a structured format

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)
   

To exercise your rights, contact us at hello@noisygiraffe.com
 

9. Cookies
 

We use cookies to improve website functionality, analyse traffic, and personalise content. For full details, please refer to our Cookie Policy.

 

Facebook/Instagram Tracking Technologies (Meta Pixel) Our website may use the Meta Pixel, a tool provided by Meta Platforms, to measure the effectiveness of our Facebook and Instagram advertising campaigns. This technology allows us to understand how users interact with our website after viewing or clicking on our ads. The data collected is pseudonymised and does not identify you personally. You can manage your ad preferences directly through your Facebook or Instagram account settings.

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10. Children’s Privacy
 

Our services are not directed at children under 13. We do not knowingly collect data from children. If you believe a child has provided personal data, contact us so we can remove it.
 

11. Security Measures

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We implement appropriate technical and organisational measures to protect your data. However, no online system is completely secure, and we cannot guarantee absolute protection.

 

Where communication occurs via Facebook or Instagram messaging, please be aware that these platforms operate their own security and data processing systems. We encourage you not to share sensitive personal information through social media messaging.

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12. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

 

13. Facebook and Instagram Contact Information

 

If you interact with us through Facebook or Instagram, those platforms may also act as controllers of your personal data. You can review their privacy policies here: • Facebook Privacy Policy: https://www.facebook.com/privacy • Instagram Privacy Policy: https://privacycenter.instagram.com/policy (privacycenter.instagram.com in Bing)

You can manage your privacy settings directly within your Facebook or Instagram account.

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14. Contact Us
 

If you have questions about this Privacy Policy or how your data is handled, you can contact us at:
 

Hawkins Catalyst Limited, 66 Paul Street, London, England, EC2A 4NA, United Kingdom
 

Telephone: +44 (0)7586 934546
 

Email: hello@noisygiraffe.com
 

Website: www.noisygiraffe.com